1. General Overview

Welcome to CertHelp.com. By accessing or using our platform, you agree to comply with these Terms of Service. CertHelp connects students seeking professional certification help with verified tutors. Use of the platform is at your own discretion and risk.

2. Student Terms

• Students must provide accurate and up-to-date information when submitting leads.
• Leads submitted are intended solely for connecting with certified tutors via CertHelp.
• Students are responsible for their interaction with tutors; CertHelp does not guarantee exam outcomes.
• Payments to tutors, if any, occur outside the platform unless explicitly managed through CertHelp.
• Misuse of the platform, false information, or harassment may result in account suspension or termination.

3. Tutor Terms

• Tutors must be verified and provide legitimate credentials.
• Tutors agree to respect student privacy and only contact leads submitted through CertHelp.
• Purchasing or claiming leads is binding; tutors must handle leads professionally and promptly.
• Misrepresentation, fraudulent activity, or sharing student information outside CertHelp is strictly prohibited.
• CertHelp reserves the right to suspend or remove tutor accounts for policy violations.

4. Intellectual Property

All content, logos, and branding on CertHelp.com are owned by CertHelp and cannot be used without written permission.

5. Limitation of Liability

CertHelp is not responsible for any direct or indirect damages resulting from the use of the platform, including unsuccessful exams, lost opportunities, or tutor interactions.

6. Modifications

CertHelp may update these Terms at any time. Users are responsible for reviewing changes regularly.

1. Overview

CertHelp respects your privacy. We collect and process personal data to connect students with tutors and manage the platform effectively.

2. Student Data

• Collected Information: Name, email, phone, exam type, optional notes.
• Usage: Connect students with verified tutors, send confirmations, and improve services.
• Sharing: Only shared with tutors relevant to the student’s exam and requested support.
• Retention: Data is stored securely until the student requests deletion or inactivity exceeds 3 years.

3. Tutor Data

• Collected Information: Name, email, phone, category, credentials (ID/photo), optional notes.
• Usage: Verify qualifications, provide leads, track lead interactions, and manage payments.
• Sharing: Limited to platform admins for operational purposes.
• Retention: Tutor data retained until account termination or inactivity exceeds 5 years.

4. Cookies & Tracking

CertHelp may use cookies and analytics tools to improve platform functionality, performance, and user experience.

5. Security

We employ reasonable administrative, technical, and physical measures to protect personal data. No system can guarantee 100% security.

6. Your Rights

Users may request access, correction, or deletion of their personal data. Contact support@certhelp.com for privacy inquiries.

7. Updates

CertHelp may update this Privacy Policy periodically. Users are encouraged to review changes to stay informed.